Airport Transfers — Frequently Asked Questions

Do you offer private airport transfers?

All airport transfers with Ticket 2 Ride are private, dedicated charters. The minibus and driver are reserved exclusively for your group, with no shared passengers who you don't know.

How is pricing calculated?

You’ll always receive a fixed, all‑inclusive price before you book. Your quote is based on the total driving time, distance and luggage requirements. You'll find our prices are extremely competitive for a private minibus. We also factor in:

• Repositioning time to and from our base in Doncaster
• Driver hours
• Fuel
• Cleaning time
• Tolls (if applicable)

Is a private minibus airport transfer good value for families and groups?

A private minibus transfer is excellent value when you’re travelling as a family or group. Standard taxis and rideshares often arrive in small cars, meaning you don’t know how much luggage they can take, whether everyone will fit, or what condition the vehicle will be in. Many travellers end up booking two cars or riding uncomfortably and still paying more than expected.

With Ticket 2 Ride, you’re booking certainty. Your minibus is reserved exclusively for your group, with guaranteed pickup, a professional driver, and enough space for prams, car seats, suitcases and travel gear. The vehicle is clean, modern, and designed for safe, comfortable airport travel. For most families and groups, the value is simple: one spacious, reliable minibus instead of two cramped cars or an unsafe ride.

Passenger and luggage capacity

Our minibuses can seat up to 11 people in each vehicle, however capacity depends on both passenger numbers and luggage volume. Airport trips often involve:

• Large suitcases
• Carry‑ons
• Prams
• Golf bags
• Instruments

Tell us what you’re travelling with and we’ll confirm the right vehicle. If the load is too large for one vehicle, we’ll recommend an alternative for safety and comfort.

Do you track flight arrivals?

We monitor your flight and adjust your pickup time if you’re delayed or arrive early. There’s no extra charge for standard delays.

Meeting point at Melbourne Airport

Your confirmation includes the exact meeting point directly out the front of the terminals at Melbourne Airport. We keep it simple with:

• Clear instructions
• Direct contact with your driver
• No wandering around the terminal

Can you do multiple pickups or drop‑offs?

Additional stops can be added to your booking. They may increase the total travel time and cost, but we’ll confirm everything upfront.

Operating Hours

We operate within a dedicated daytime window of 7am-9pm to ensure safe, reliable airport transfers. Bookings outside these hours may attract a surcharge due to driver hours and are subject to limited availability.

Do you offer return transfers?

Absolutely. Most groups book both legs at once for convenience. Just provide your flight number and arrival time details and we’ll take care of the rest.

Travelling with children

Our minibus has two ISOFIX dedicated seats for infants or young children and we will provide a car seat at no additional charge. The seats can be positioned as forward facing or rear facing depending upon the age of the child. Booster seats (4-7yo) can also be provided.

What if our plans change?

If your plans shift, contact us as soon as possible. We’ll do our best to adjust your booking depending on availability and timing.

Do you offer shared or per‑seat airport transfers?

No. All airport services are private group charters.

Can you guarantee arrival times at the airport?

We plan your pickup time to allow for traffic and airport congestion, but Melbourne roads can be unpredictable. We’ll recommend a safe departure time based on your suburb and flight however strongly recommend that you consider travel insurance for any unexpected delays.

Areas We Service

Our minibus airport transfer service covers Melbourne’s eastern and south‑eastern suburbs, including Doncaster, Doncaster East, Box Hill, Templestowe, Bulleen, Balwyn North, Mont Albert, Blackburn, Burwood, Mount Waverley, Glen Waverley, Nunawading, Ringwood, Heathmont, Wantirna and surrounding areas. We also provide transfers to and from Melbourne CBD hotels for international visitors and other travellers.